Frequently Asked Questions

Opening an account with OurCapitalsFX is quick and easy. Simply click on the "Sign Up" button in the top right corner of our website, fill out the registration form with your personal details, verify your email address, and submit the required identification documents for account verification. Once approved, you can fund your account and start trading.

For account verification, you'll need to provide:

• A clear copy of your valid government-issued ID (passport, driver's license, or national ID card)
• Proof of residence (utility bill, bank statement, or official letter dated within the last 3 months)
• Additional documents may be required depending on your country of residence and deposit methods.

Account verification typically takes 1-3 business days once all required documents have been submitted. During peak times, it may take slightly longer. You'll receive an email notification once your account is verified and ready for trading.

Yes, you can open multiple trading accounts with OurCapitalsFX. Many traders maintain different accounts for various trading strategies or instruments. Each account will need to be verified separately, and you can easily switch between accounts in your dashboard.

OurCapitalsFX accepts various deposit methods including:

• Credit/Debit Cards (Visa, MasterCard)
• Bank Wire Transfers
• E-wallets (Skrill, Neteller, PayPal)
• Cryptocurrencies (Bitcoin, Ethereum, USDT)
• Local payment methods depending on your region

Minimum deposit amounts vary by method. All deposits are processed instantly except for bank transfers which may take 1-3 business days.

Withdrawal processing times vary by method:

• E-wallets: 1-24 hours
• Credit/Debit Cards: 1-3 business days
• Bank Wire Transfers: 3-5 business days
• Cryptocurrencies: 1-24 hours

All withdrawals are subject to verification and security checks. First-time withdrawals may take longer due to enhanced verification procedures.

OurCapitalsFX does not charge any fees for deposits or withdrawals. However, some payment providers may charge their own transaction fees. We recommend checking with your bank or payment provider for any applicable fees. Currency conversion fees may apply when depositing or withdrawing in a currency different from your account currency.

OurCapitalsFX offers the VertexFX trading platform across multiple devices:

• Windows Desktop: Full-featured platform with advanced charting and analysis tools
• Web Trader: Access directly from your browser without downloads
• Mobile Apps: Available for both iOS and Android devices

All platforms offer real-time quotes, advanced charting, one-click trading, and full account management capabilities.

Currently, OurCapitalsFX exclusively offers the VertexFX trading platform, which provides comparable features to MetaTrader platforms with additional proprietary tools and enhancements. VertexFX includes advanced charting, automated trading capabilities, backtesting, and a wide range of technical indicators that many traders find superior to MetaTrader offerings.

Yes, we offer free demo accounts with virtual funds so you can practice trading risk-free. The demo account mirrors our live trading environment with real-time market data. You can request a demo account during registration or from your account dashboard. Demo accounts are available for 30 days and can be extended upon request.

OurCapitalsFX offers a wide range of trading instruments including:

• Forex: 50+ currency pairs with competitive spreads
• Indices: Major global indices including S&P 500, NASDAQ, FTSE 100
• Commodities: Gold, silver, oil, and natural gas
• Cryptocurrencies: Bitcoin, Ethereum, Litecoin and other major cryptos
• Stocks: Shares of major global companies

Specific instruments available may vary based on your account type and region.

Trading hours vary by instrument:

• Forex: 24 hours a day, 5 days a week (Sunday 10 PM GMT to Friday 10 PM GMT)
• Indices: Follow the respective exchange hours
• Commodities: Varies by commodity, with extended hours for precious metals
• Crypto: 24/7 trading available

You can view specific market hours for each instrument within the trading platform.

Leverage offered depends on your account type, the instrument you're trading, and regulatory requirements in your region:

• Retail Accounts: Up to 1:30 for major forex pairs (as per ESMA regulations)
• Professional Accounts: Up to 1:200 for eligible traders
• International Accounts